Support
Email support@roomsafe.app. Please don't include anything from your conversations. We don't need it, and we'd rather never see it.
If you are in crisis
In the US, call or text 988 (Suicide & Crisis Lifeline), or call 911 if you are in immediate danger. Outside the US, contact your local emergency number.
Common questions
I forgot my PIN.
We can't reset it, because we never had it. If Face ID is on, use it to unlock. Otherwise, delete the app and install it again to start a fresh room. If you made a backup, restore it with your 12 words.
How do I restore my purchases on a new phone?
Open Plans in the app and tap Restore purchases. Your plan comes from your Apple ID, so no account is needed.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then Roomsafe. You can also tap Manage subscription in Plans.
Where did my conversations go after I reinstalled the app?
Your room lives only on your phone. Deleting the app deletes it. If you made a backup, restore it with your 12 words when you set up the app again.
Can you see what I said?
No. See how privacy works.